Cancellations & Refunds - Big Idea Wonder Lab Tampa
Plans change and weather happens. Here is exactly how we handle cancellations, rescheduling, and refunds - no fine print.
Call 813-502-2025How cancellations and refunds work.
Big Idea Wonder Lab Tampa is operated by Action Kids Party Rental LLC, doing business as Big Idea Entertainment Tampa. Our policy is built to be fair both ways: it protects crew time committed to your date while giving you real flexibility for the things you cannot control.
A $100 deposit secures your date and time when you book. The balance is due two days before your event.
For questions about your specific booking, contact us at tampa@bigideaentertainment.com or 813-502-2025.
- Your $100 deposit is non-refundable. It secures your date and time the moment you book.
- Rescheduling: your deposit transfers to a new date within twelve months of the original booking, subject to availability.
- Canceling inside 7 days: the deposit is forfeited, and we will offer you one free reschedule rather than a refund.
- Weather, at any point: exempt from the 7-day rule. We reschedule, and your deposit moves with you to the new date.
- If we cancel: you receive your deposit back plus a 20% credit toward a future booking.
- Schools and districts on a purchase order: no deposit is taken, so there is nothing to forfeit. Cancel or reschedule by contacting our office.